About PC Pitstop

About PC Pitstop

Company Background

Hello. My name is Rob Cheng, CEO and founder of PC Pitstop, makers of PC Matic, PC Matic Pro and PC Matic MSP. After a successful career at Gateway 2000 as SVP of worldwide sales, marketing and support, I founded PC Pitstop in 1999. At the time, I never imagined that we would develop the world's best antivirus nor that I would become the company's TV spokesperson. Here's our story.

Founded in 1999, Windows 98 was the dominant operation system, and PC Pitstop was a free computer diagnostic web site. We became an internet sensation ranking frequently in Alexa's top 1000 web sites. We were off to the races. By 2009, PC Pitstop had grown, and we launched PC Matic, a comprehensive tool to care for the maintenance and security of all your computers. The next year, my wife and my father were running PC Matic, and both got infected with the FBI virus, an early form of ransomware. At the time, we were licensing a third party antivirus, so we developed our own entirely in the United States.

In January 2011, we launched Super Shield, which is PC Matic's real time protection based on a white list. The flaw in antivirus then and still today, is how it deals with unknown applications. If a black list AV sees an unknown file, it assumes it to be good. That is the security hole and why our nation is facing a ransomware crisis. The white list assumes unknown files are bad until our researchers can verify their authenticity.

We learned that we can not claim our white list has superior protection. We had to prove it. In 2014, we won our first Virus Bulletin RAP test, the industry's most difficult detection rate test. But we were not done, by the end of 2016, we achieved the first perfect score on the RAP test. Isn't that what we all want in an antivirus? To correctly detect 100% of the viruses?

In the middle of 2016, one of our PC Matic customers got infected despite using our white list security. The reason was scripting attacks also known as fileless infections. By the end of 2016, we rolled out changes to block scripting attacks.

As the ransomware story continues to unfold, I hope that people will begin to look at detection rates when purchasing security products, and they will find ours as one of the best.

About US Video

PC Pitstop Timeline

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  • 1999

    PC Pitstop is born!

    PC Pitstop is founded by Rob Cheng and Dave Methvin with the sole purpose of creating a better way to diagnose computer problems.

  • 2002

    Internet Bubble Popped - Now What?!

    PC Pitstop enters into a strategic relationship with PC World. PC Pitstop also begins reselling a small anti spyware company called Pest Patrol.

  • 2004

    PC Pitstop Introduces Optimize...

    This was a key achievement since not only were we able to detect common PC problems, but now we could offer the solution as well. Optimize was a run away hit, and its success led to a succession of new products.

  • 2006

    Erase (Privacy) & Exterminate (Security)

    PC Pitstop introduces Erase (Privacy) and Exterminate (Security) to the market.

  • 2007

    Disk MD & Driver Alert

    Driver AlertPC Pitstop introduces Disk MD (Disk Performance) and Driver Alert (Driver Maintenance) to the market.

  • 2009

    PC MATIC is born!

    In 2009, we introduced the industry's most comprehensive PC maintenance and security product, PC Matic. PC Matic is a consolidation of all of our technologies into one product. It has all been rewritten as an integrated application that fully embraces the concepts of cloud computing.PC Matic

  • 2010

    Download Accelerator

    PC Pitstop releases Download Accelerator to improve the performance of user's PCs.

  • 2011

    SuperShield Protection

    PC Pitstop launches SuperShield

  • 2013

    PC Matic for Business & MSPs

    With the success of PC Matic for consumers, PC Pitstop realized that businesses too could take advantage of the security and performance benefits offered by PC Matic, so PC Matic PRO & PC Matic MSP was launched.

Made in America

We Believe Video

Virtual Company

PC Pitstop is a virtual company and all of our employees work from their residences. We have employees in South Carolina, Maryland, Iowa, South Dakota, California, Florida, Virginia and Nebraska. We are very proud of the fact that we do not outsource any of our support or development.

The Pit Crew

One great advantage of being a company with 100% remote employees is that we are able to attract the highest-quality applicants that thrive in a nontraditional work environment. All over America, each of our team members work in the comfort of their own homes, and we couldn’t be happier with the results.

PC Matic Pro

PC Matic Pro - For Businesses and Governments

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